Privacy Policy

Last updated: March 2025

Introduction

At Carwashclean, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle care needs. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our car wash services — including Basic Car Wash, Engine Bay Cleaning, and Wax and Polish — or interact with us through any of our communication channels. By engaging with Carwashclean, you agree to the practices described in this policy. We encourage you to read it carefully so you can feel confident and informed every time you visit us.

Information We Collect

To provide you with the best possible car care experience, Carwashclean may collect the following types of information: Personal identification details such as your name and phone number when you book an appointment or register for our services. Vehicle information including your car’s make, model, colour, and registration number, which helps us tailor the right service for your vehicle. Payment details processed securely when you pay for services such as Basic Car Wash, Engine Bay Cleaning, or Wax and Polish. Communication records including messages, feedback, or enquiries you send us via phone, email, or social media. Usage data if you interact with our digital platforms, such as the pages you visit and services you enquire about. We only collect information that is necessary, relevant, and directly related to delivering high-quality car wash services to you.

How We Use Your Information

Carwashclean uses the information we collect solely to enhance your experience and deliver exceptional vehicle care services. Specifically, we use your information to: Process and confirm your service bookings and appointments. Deliver the specific services you have requested, whether that is a Basic Car Wash, a thorough Engine Bay Cleaning, or a premium Wax and Polish treatment. Send you service reminders, appointment confirmations, and follow-up communications regarding your vehicle. Respond promptly and accurately to any enquiries, feedback, or complaints you may have. Improve our services, processes, and customer experience based on the feedback and data we receive. Send you relevant promotions, special offers, or updates about Carwashclean — only where you have provided your consent to receive such communications. We will never use your personal information for purposes unrelated to our car wash services.

Information Sharing

Carwashclean values your trust and does not sell, rent, or trade your personal information to third parties. We may only share your information in the following limited and necessary circumstances: With trusted service partners or payment processors who assist us in delivering our car wash services, and who are bound by strict confidentiality obligations. With regulatory or government authorities in Kenya where we are required to do so by applicable law. In the event of a business restructure or transfer, where client data may be passed to a successor entity that continues to provide the same car care services under equivalent privacy standards. In all cases, we take reasonable steps to ensure that any party receiving your information handles it with the same level of care and respect that we apply at Carwashclean.

Data Security

Protecting your personal information is a responsibility we take seriously at Carwashclean. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, alteration, or disclosure. Our team is trained to handle client information with discretion and professionalism. Payment transactions are processed through secure channels to protect your financial details at all times. While we strive to maintain the highest security standards, please be aware that no method of data transmission or storage is entirely infallible. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate corrective action.

Your Rights

As a valued Carwashclean client, you have the right to: Access the personal information we hold about you at any time. Request corrections to any inaccurate or outdated information we have on file. Request the deletion of your personal data, subject to any legal or operational requirements we may have to retain certain records. Withdraw your consent to receive marketing communications from us at any time, with no impact on your access to our car wash services. Lodge a concern or complaint regarding how your personal information is handled. To exercise any of these rights, please reach out to us using the contact details provided below. We are committed to responding to all requests promptly and transparently.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Carwashclean handles your personal information, we welcome you to get in touch with us. Our team is always ready to assist and ensure your experience with us remains professional, transparent, and trustworthy. You can reach us at: Carwashclean, Westlands Road, Westlands, Nairobi, Kenya. Email: [email protected]. We are dedicated to your satisfaction — not just in the quality of every wash, polish, and engine clean we deliver, but in every aspect of how we serve and respect you as our client.